Case Study–Improper Integration of Single-Phase Battery Inverter in a Three-Phase Domestic System
Client: Domestic Homeowner
Overview
In the evolving domestic renewable energy market, an increasing number of households are investing in solar PV systems and battery storage to reduce reliance on the grid. However, a concerning trend has emerged: the improper installation of single-phase inverters in three-phase systems. This case study highlights a real-world example where a lack of understanding by the installer led to suboptimal system performance and wasted investment.
Client Background and Initial System
The client, a homeowner with a three-phase electrical system, originally had a 5kW SMA Sunny Tripower string inverter installed—an appropriate choice for a three-phase supply. The system performed as expected, efficiently converting solar energy across all three phases of the property.
Battery System Installation-The Error
Critical Issues Identified:
1. Single-Phase Inverter on a Three-Phase System
- The AC-coupled inverter was connected to only one of the three phases, effectively backing up just one-third of the house’s electrical circuits.
- As a result, two-thirds of the household loads were left unpowered by the battery system, rendering the installation inefficient and not fit for purpose.
2. Visible Installation Flaws:
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- The consumer unit clearly shows a single-phase MCB labeled “AC coupler” installed adjacent to the three-phase MCB for the PV inverter.
- This basic oversight highlights a fundamental misunderstanding of electrical phase balancing and system integration.
3. Orientation of Pylontech Batteries:
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- The batteries were installed facing upward, contrary to Pylontech’s official guidelines, which mandate vertical mounting with terminals facing forward.
- This poses serious issues:
- Reduced heat dissipation
- Increased internal stress
- Potential warranty voidance

Manufacturer Installation Requirements: Pylontech US5000
- Correct Orientation:
- Stand vertically on base
- Terminals facing forward
- Why This Matters:
- Heat Management: Vertical placement enables proper airflow.
- Structural Integrity: Maintains correct internal cell alignment.
- Warranty Compliance: Non-compliance risks voiding manufacturer support.
Consequences and Resolution Challenges
Upon inspection, Elektra Smart Energy identified the issues and offered a solution:
- Replace both the battery and inverter with components designed for a three-phase system.
- Unfortunately, the Pylontech US5000 batteries are not compatible with three-phase inverters, making an inverter-only upgrade impractical.
- The client opted not to proceed with a full system replacement due to cost, leaving them with a partially effective solution that fails to meet the energy needs of the entire property.
Key Takeaways
- Lack of installer expertise can lead to poor system performance, safety concerns, and wasted investment.
- Homeowners often rely on professionals for technical advice—they should not be expected to understand phase systems.
- It is the installer’s responsibility to ensure compatibility, proper design, and safe implementation.
Elektra Smart Energy: The Right Choice
At Elektra Smart Energy, we are qualified electrical engineers with a strong foundation in three-phase systems, battery integration, and renewable energy technology. We design systems tailored to your property, rather than forcing one-size-fits-all solutions.
Whether you’re planning a new solar installation or looking to retrofit battery storage, we ensure compatibility, safety, and maximum efficiency—no compromises.
Don’t pay the price for someone else’s learning curve. Choose competence. Choose Elektra Smart Energy.


